Frequently Asked Questions
Frequently Asked Questions
What's on your mind? Here are the answers to your most pressing questions. If you can't find what you're looking for, you can reach us by phone or email.
Don't forget: Please don't include credit card details in any of your messages.
Fuel
Will my hire car come with a full tank of fuel?
Choose from:
1. Bring Back Full: If you return your hire car with a full tank of fuel, we won’t charge you – even if you chose Fuel Up Front when you collected it.
2. Fuel Up Front: You can pay for a full tank of fuel when you collect your car to save you refuelling at the end of your trip.
3. Pay On Return: If you don’t return your hire car full and didn’t choose Fuel Up Front, we can refuel it when you bring it back. But this is the most expensive option.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a road trip? Start your journey.
Already planned a road trip? Check your booking.
PAYING FOR YOUR HIRE VEHICLE
How can I pay for my hire vehicle?
Unfortunately we don’t accept cards with Maestro, Solo, JCB or Cirrus logos.
Remember, the name on the card must match the driving licence of the main driver. And don’t forget to bring your payment card when you collect your rental. For high value vehicles, you may need to bring two credit cards for added security.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Need more advice? Call our reservations team.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
STARTING YOUR BOOKING
How far can I drive my hire car?
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.